Refund & Cancellation Policy

At Banga Corporation, we are committed to delivering exceptional quality. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed for our software development services, SaaS products, and consulting engagements.

Please read this policy carefully before making any payment. By engaging with our services, you agree to the terms described herein.

Project-Based Services:

• Cancellations requested within 48 hours of signing the Statement of Work (SOW) and before any work has commenced are eligible for a full refund of any advance payment made.
• Cancellations after work has commenced will be subject to billing for all work completed up to the date of cancellation, calculated on a pro-rata basis at the agreed project rate.
• Cancellations must be submitted in writing via email to Contact@bangacorporation.com with a clear subject line: "Service Cancellation Request – [Your Company Name]".

Monthly Retainer & Subscription Services:

• Clients may cancel monthly retainer agreements with a minimum of 30 days' written notice.
• Services will continue through the end of the current billing period. No partial refunds are issued for unused days within a paid billing period.

Refunds may be considered in the following circumstances:

• Service Not Delivered: If Banga Corporation fails to initiate or deliver the agreed service within the agreed timeframe due to reasons solely attributable to us, a full refund of any advance paid will be issued.
• Duplicate Payment: If a client is charged more than once for the same service due to a technical error, the duplicate charge will be refunded in full.
• Significant Scope Changes: If a mutually agreed-upon scope change results in an overpayment by the client, the excess amount will be credited to future invoices or refunded upon request.

Refunds are generally not issued for:

• Work already completed and delivered as per the agreed scope
• Change of mind after work has commenced
• Delays caused by the client (e.g., failure to provide required materials, approvals, or feedback)
• Third-party software, licenses, or API costs already incurred on behalf of the client
• Consulting sessions, workshops, or training sessions that have already been conducted

To request a refund:

• Send an email to Contact@bangacorporation.com with the subject: "Refund Request – [Invoice Number]"
• Include your full name, company name, invoice number, payment date, and the reason for the refund request
• Our team will acknowledge your request within 2 business days
• After review, eligible refunds will be processed within 7–10 business days
• Refunds will be credited back to the original payment method used

Once a refund is approved and initiated by us, the time for the funds to reflect in your account depends on your bank or payment provider:

• Credit/Debit Cards: 5–10 business days
• Net Banking / UPI: 3–5 business days
• Bank Wire / NEFT: 3–7 business days

If you believe there is an error in your billing or wish to dispute a charge, please contact us at Contact@bangacorporation.com within 30 days of the charge date. We will investigate and respond within 5 business days.

For any refund or cancellation inquiries, please reach out:

• Banga Corporation
• Email: Contact@bangacorporation.com
• Phone: +91 8437749909
• Address: Moga, Punjab – 142001, India
• Business Hours: Monday–Friday, 9:00 AM – 6:00 PM IST